SUNDAY 14TH JANUARY

11.00 – 11.30  SPOTLIGHT ON CUSTOMERS

10 WAYS TO KEEP YOUR CUSTOMERS ENGAGED

With CLARE YUILLE, INDIE RETAIL ACADEMY

As business owners, we’re always trying to woo customers with impeccable customer service during the buying cycle – but what happens after all your efforts pay off and the customer buys from you? What happens after the payment clears, and you’ve sent the invoice? The cycle continues in pretty much the same fashion, until the old customers come back to do more business. But the question is: Will they come back? The answer is simple: not unless you give them reasons to do so. In our session with expert retailier Clare we explore finding the money in your existing customer base.

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